The hallmark of ERM’s business strategy is its customized approach to roadside program development. We truly believe in “win/win” situations and are extremely active in creating

 tailor-made products, methods, and services for client use.

Specific program functionality and marketing appearance are key elements in customizing roadside services. ERM integrates the following into all programs:

• Dedicated Dispatchers -

            trained personnel handle your customers

• 100% Customer Service -

            "supervisor” management and oversight of all customer calls

• Guaranteed Invoicing -

            all billing is based on verified data or it is not billed

• Vanity Phone Number Service -

            available upon client request

• Personalized Client Greetings -

             recorded corporate sensitive marketing salutations

• Marketing Material Concept and Design -

            promotional copy assistance

ERM considers each client as a corporate partner with your success being our success! Our capacity to introduce ancillary products or services into program design Includes:

• Road Hazard Coverage -- tire & wheel replacement reimbursement

• Trip Interruption                -- lodging & meal expense allowance

• Rental Car Coverage     -- limited rental car reimbursement

• Win-Guard Protection   - - windshield chip repair reimbursement

• Customer Re-contact     - - follow-up program re-solicitation

In the final analysis, it’s always a question of what really works. ERM is dedicated to your success; therefore, if it makes sense, we can put together a roadside program that surpasses your expectations.

"ERM’s customized products, methods, and services 

meet the specific needs of both client and customer."